I'm blow away by an event that has transpired over the past 2 days. I arrived home from work yesterday and got my mail and found I had a letter from the Traffic Citations department of Miami. At first I thought it might have been those new video cameras in Coral Gables that had busted me doin' a "California Roll thru a stop sign or something but when I opened it up I found a parking ticket inside. ""WTF?", was the only thought that entered my mind. Not that I'm immune to parking tickets by any means. I get them occasionally when I don't have change or something. This one was different though. I knew I didn't have my car that day.
I went online and found out where the ticket was issued. It was a place I'd only been to once. I had turned in my car that morning at Bimmer Shop, a BMW repair shop located caddy corner from Braman BMW. I had wires on both tail lights short out and needed to replace the whole damn panel. Bimmer Shop repaired it and did a great job. In fact, I was impressed with how nice everyone that worked there was and that they completed the work within hours. However, I guess at some point they had to move my car to a parking spot (their place isn't enormous) and while it was there it was ticketed. I'm assuming they took the ticket and intended to pay it but forgot or something because I never saw it. I knew nothing about it until I got the late notice yesterday in the mail.
I left a voicemail and sent and email to their office because it was after hours. I also called the next morning. The girl who answered the phone was really nice and had just listened to my message. She asked for my tag number and said they would take care of it. Most of the time in Miami this means you have to call the person every day to remind them to do it. Not this company. She called me back within 10 minutes and let me know the ticket had been paid. I couldn't believe it.
Bimmer Shop will definitely be recommended to any and everyone I know. They can do body work on any auto and mechanical work on any BMW and they do a really good job in a short amount of time. The people in both the office and shop are friendly and they showed me that they will make amends to any mistakes they make. Good stuff all around.
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2 comments:
Isn't that great? I feel like I appreciate good treatment and service like that more when I'm in Miami because it is so remarkable and pleasantly surprising.
Excellent post!! thanks so much!!
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