Showing posts with label ripoff. Show all posts
Showing posts with label ripoff. Show all posts

Monday, November 2, 2009

Another Day, Another Flight, Another Lost Bag

Something didn't feel right when I began the check-in process at the Delta self-service counter today at MIA. You see, I usually fly American Airlines because they have a hub at MIA with direct flights to just about every city I need to fly to. I hate layovers. Not only are they a waste of time but they provide another chance for the airline to let the traveler down.

Another reason I fly American Airlines whenever I can has to due with my frequent flyer status. I've hit Platinum 2 years in a row now and may even hit Executive Platinum this year (I'd easily nail EP status if I didnt fly direct everywhere as flights with layovers get you more miles for your sacrifice in time). With that status comes a waiver of baggage fees, aka "the biggest consumer ripoff in the past 5 years". Even though my company picks up this baggage fee, it pisses me off that such a thing even exists. Let's see, the airlines were losing a boatload of money and claimed rising oil prices had a lot to do with it and figured that baggage gave the aircraft a lesser mpg, knew people need clothes when they travel, and decided to offset their costs by charging for baggage. That may not be exactly how it went down but I'm sure its pretty effin close. Well, oil prices have come way down yet we still get raped with baggage fees. Thank you, Sir! May I have another?!?!

So there I stood, looking at the kiosk and wondering if it would be possible to check my bag of clothing and carry on both my briefcase and my bag of product samples. In the past 2 months, my luggage had been lost twice which resulted in me walking into a meeting with a customer with plenty to tell but nothing to show. In other words, it was a waste of a meeting and I looked like an asshole. This would save my company $25 and ensure that I had my samples just in case my luggage was lost. Physically, I knew I could. Morally, I struggled with the decision. I can't stand the assholes who place their own well being above others on airplanes. The people who cram 2-3 bags into the overhead are said assholes. I didn't want to be that guy, the very guy I despise. So, even though I had reservations about checking the bag of samples, I gave into my morals and did it anyways.

I was on 4 hours of sleep, having gone to bed around 1am and gotten up at 5am to be at the airport by 6am for a 730am flight. I was hoping to sleep on the flight from Miami to Atlanta but a screaming baby prevented that from happening. The flight from Atlanta to Chattanooga was delayed but I wasn't surprised since delayed flights and ATL airport are kinda one in the same. Luckily, my appointment wasnt until 130p so I still would have time to grab my bags and a bite to eat with my sales rep before heading to see my customer. Or so I thought...

The airport in Chattanooga is tiny so the baggage carousel started less than 10 minutes after we landed. Now we pray. I was relieved when I saw my bag of clothing come out. Just one more bag and I'd be on my way...

That bag never came.

The carousel stopped and I was pissed. I'd just paid $50 to have Delta lose my bag and there was nothing I could do about it. Nope, can't get upset because that isn't going to do anything. All I could do was suppress my rage and meander over to the baggage office to report the problem.

Apparently taking 2 bags off of a plane in Atlanta and putting them on another is a difficult feat because, according to the Delta employee at the baggage counter, this happens almost daily. I took my claim number and hoped the bag would be on the next flight which was due to land at 120p, 10 minutes before my meeting...great. I ended up being an hour late and thus had to rush. I don't know about Delta Airlines but my time is very valuable to me, especially when it comes to doing my job. My brain was working overtime trying to not be pissed about being charged for bags only to have them lost. I decided I would resort to writing another letter to the airline which would most likely result in me being placated with a $100 voucher for use on a future flight. Yay...

So what can be done about being forced to pay for baggage on flights? As I see it, you can add $50-$100 to whatever "discount" airfare you are able to find on a flight so it really isn't a good fare. It's absurd how 9/11 security (fear) initiatives and the price of oil are holding the American consumer hostage when it comes to leisure or business travel. There has got to be a solution. In fact, I know there is a solution but the airlines are just too f**king selfish to take the necessary steps to making that solution a reality. But that's a whole separate discussion for another time. Until then, I guess we just have to grin and bear it while the airlines take advantage of us.

Thursday, July 24, 2008

I just saved myself $1000 and Geico had nothing to do with it

I travel a lot and thus my car will stay idle, sometimes for lengthy periods of time. On my 1st of 2 Vegas trips in the last 4 weeks, I came back to Miami to find my car completely DEAD in the Fast Park parking lot outside MIA (quick side note here... This parking lot KICKS ASS. $7/day if you have AAA and the shuttle is very fast and they give you a free cold bottle of water on your way out). On top of this lot's awesomeness with service and convenience, the bus lady came over to jump my car. The thing wouldnt even turn over. So, I call AAA and it takes them 2 sets of cables to get my car going. I go to my shop who installed the battery and they run a test showing that the battery and alternator are fine. That made sense because I bought new ones 7 months prior. So, battery was fine but I think all of that voltage blew out my radio because it went dead. The thing that sucked though was that the light behind the LED display would stay on even when the car was off. The only way to avoid this was to disconnect the battery every time I finished driving and that gets old pretty quick. So, I headed over to Braman BMW to have it checked out since my normal shop (Tires Plus on Bird near Merrick Park - they do good work and the guys who work there are trustworthy) didnt do electrical work.

After about 2 hours of sitting there and waiting, Braman told me that my radio was dead. Wow, amazing what 2 hours and $150 can get you! Information you already know! Braman also told me that I needed a new battery and alternator which was odd because I had a printout from the guys who installed my battery and alternator that said they were fine. All in all, they wanted $666 for a new radio and another $600 to install it. The girl in service advised that getting a new stereo from Best Buy would be better and I agreed. So, I headed to Best Buy and bought a new stereo. Later on I found out that I need a special harness and kit to have someone mount this thing in my car. That seemed like a hassle and I had to travel the next day so I postponed the install.

In the meantime, I checked out eBay. I was able to find a BMW factory stereo for $200 and it was in Miami! That and it was plug n play! I bought said stereo and searched the internet for install instructions. I nearly crapped myself when I read how easy the install was. I just got the stereo today. I was able to install this puppy in LESS THAN 10 MINUTES!!! THat is no exaggeration either and I know very little about cars. Id like to send out a big fat "EFF YOU" to the crooks over at Braman who were going to charge me $600 for a job that took less than 10 minutes. Thanks to eBay and the internet, I saved myself $1000.